A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.
- Product Dimensions: 6.0 x 0.66 x 8.98 inches
- Item Weight: 1.0 pounds
- Shipping Weight: 1.0 pounds
- Manufacturer: Berrett-Koehler Publishers
- Domestic Shipping: Item can be shipped within U.S.
- Loyalty... A Complaint Is a Gift: Recovering Customer Loyalty When Things Go WrongA complaint is a gift
- Janelle Barlow and Claus Moller
- First Edition 00 10 9 8
- ISBN: 1881052818
- by Janelle Barlow (Author), Claus Moller (Author)