Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
Regular price$ 29.00
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.
Item will come in original packaging and includes all accessories. Item has been tested and is in full working condition. Comes with a 30-day warranty.
Product Dimensions: 9.26 x 5.92 x 0.77 inches
Item Weight: 1.1 pounds
Shipping Weight: 1.1 pounds
Manufacturer: Call Center Press
Domestic Shipping: Item can be shipped within U.S.