Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)

Regular price $ 29.00 $ 29.00 Sale

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index.

Item will come in original packaging and includes all accessories. Item has been tested and is in full working condition. Comes with a 30-day warranty.


  • Product Dimensions: 9.26 x 5.92 x 0.77 inches
  • Item Weight: 1.1 pounds
  • Shipping Weight: 1.1 pounds
  • Manufacturer: Call Center Press
  • Domestic Shipping: Item can be shipped within U.S.